PRIVACY POLICY

Privacy Policy

The Rock Group (UK) Ltd ("us", "we", or "our") operates the website www.therockgroup.co.uk  (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.therockgroup.co.uk.

Definitions

Personal Data
Data about a living individual who can be identified from that data (or from other information in our possession or likely to come into our possession).

Usage Data
Data collected automatically, either generated by use of the Service or from the Service infrastructure itself (e.g. the duration of a page visit).

Cookies
Small pieces of data stored on a user's device.

Data Controller
The person or organization that determines the purposes and means of processing personal data.
We are the Data Controller of your data.

Data Processor (or Service Provider)
Any person or organization that processes data on behalf of the Data Controller.
We may use the services of various Service Providers to process your data more effectively.

Data Subject
A living individual who is the subject of Personal Data.

User
The individual using our Service. The User corresponds to the Data Subject.

Information Collection And Use

We collect various types of information to provide and improve our Service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide personally identifiable information such as:

- Email address
- First and last name
- Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials. You may opt out of these communications via the unsubscribe link provided in any email.

Usage Data
We may collect information on how the Service is accessed and used. This may include:

- IP address
- Browser type/version
- Pages visited
- Time/date of visit
- Time spent on pages
- Device identifiers
- Diagnostic data

Tracking & Cookies Data
We use cookies and similar technologies to track activity on our Service and store certain information.

Examples include:

- Session Cookies – to operate the Service
- Preference Cookies – to remember your preferences
- Security Cookies – for security purposes

You can set your browser to refuse all cookies or to alert you when a cookie is being sent. Some Service features may not function without cookies.

Use of Data

The Rock Group (UK) Ltd uses collected data to:

- Provide and maintain the Service
- Notify you of changes
- Allow participation in interactive features
- Provide customer support
- Gather analysis or information to improve the Service
- Monitor usage
- Detect, prevent, and address technical issues
- Provide you with news or offers related to services similar to those you’ve purchased or enquired about (unless opted out)

Retention of Data

We retain Personal Data only as long as necessary for the purposes set out in this policy and as required by law.

Usage Data may be retained for shorter periods, unless used to strengthen security or improve functionality.

Transfer Of Data

Your data may be transferred to - and maintained on - computers located outside your country where data protection laws may differ.

If you provide information from outside the UK, you acknowledge transfer to the UK and processing there.

We take steps to ensure your data is treated securely and in line with this Privacy Policy. No transfer occurs to an organization or country without adequate safeguards.

Disclosure Of Data

Legal Requirements
We may disclose Personal Data in good faith where necessary to:

- Comply with a legal obligation
- Protect our rights or property
- Prevent or investigate wrongdoing
- Protect personal safety of users or the public
- Defend against legal liability

Security Of Data

The security of your data is important to us. However, no method of transmission or storage is 100% secure. While we use commercially acceptable measures, we cannot guarantee absolute security.

Your Rights

You may request to:

- Access the data we hold
- Rectify inaccurate data
- Delete your data
- Request data portability (in a commonly used format)

We may verify your identity before acting on such requests.

Service Providers

We may engage third-party Service Providers to help provide, maintain, and analyze the Service. These parties only access Personal Data to perform tasks on our behalf and are bound not to disclose or use it otherwise.

Payments

If we offer paid services, we may use third-party payment processors. These providers adhere to PCI-DSS standards and handle your data directly under their privacy policies.

We will not store your payment information.

Links To Other Sites

Our Service may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage reviewing the privacy policies of any external site.

Children's Privacy

Our Service does not address children under 13. We do not knowingly collect data from anyone under 13. If you believe your child has provided us with Personal Data, please contact us to remove it.

Changes To This Privacy Policy

We may update this policy periodically. We’ll notify you of changes via email or through a notice on our Service.

Effective changes are posted on this page and indicated by an updated "effective date."

Contact Us

If you have any questions about this Privacy Policy, contact us by email: info@therockgroup.co.uk

Company details
The Rock Group (UK) Ltd
39a Brunswick Square
Hove
East Sussex
BN3 1EE

© The Rock Group (UK) Ltd, 2025. All rights reserved.